Live Remote Assistance
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| Do you need a
quick solution to a technical problem? With our live remote-assistance
tool, a member of our support team can view your desktop and share
control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support:
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| A member of our support team will talk with you first to determine the nature of the problem. |
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You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
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How It Works:
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Step 1: |
Once you are on
the phone with a member of our support team, you will be directed back
to this page after your support representative provides you with a
unique connection code. You will then enter the code in the field below
and click the Click Here button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the screen-sharing
session at any time. |
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| Click Here
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