TERMS OF SERVICE
These Terms of Service for Techsquad Inc. (this “Agreement”) is
a legal agreement between you (either an individual or an entity that you are
representing, hereinafter “you”) and Techsquad Inc. and its suppliers and
licensors (collectively “Techsquad ”) for the Techsquad Services (“Services”).
Your use of the Services constitutes your agreement to the terms of this
Agreement and you acknowledge that Techsquad would not agree to provide the
Services without that assent. The Services include new products, product
changes, upgrades, support and other services. You may only receive the
Services if you are a Service user in good standing with a valid, account with Techsquad.
You understand that you must obtain your own Internet connection in order to
use the Services. We do not control your Internet access or the quality of your
Internet connection.
1. WEBSITE & SERVICES.
1.1 Content of Website
All Content included on or comprising the Techsquad’s web site –
including information, data, software, photographs, graphs, videos, typefaces,
graphics, music, sounds, and other material (“Content”) is protected by
copyright, trademark, patent, or other proprietary rights; these rights are
valid and protected in all forms, media, and technologies existing now or
developed in the future. All Content is copyrighted as a collective work under
U.S. and international copyright laws. Except as expressly authorized or
licensed, you may not copy, modify, remove, delete, augment, add to, publish,
or transmit; participate in the transfer or sale, lease or rental of; or create
derivative works from or in any way exploit any of the Content, in whole or in
part. Logos and other trademarks on the site are the property of their
respective owners and are owned by, licensed to, or, where required, used with permission
by Techsquad and may not be reproduced, copied, or manipulated in any manner
without the express written approval of the trademark owner.
By using the Techsquad’s web site, you agree that all
information, materials, suggestions, ideas, or comments (including
testimonials) you send to Techsquad or any third party using the Techsquad web
site are non-confidential. By submitting solicited or unsolicited information
using the Techsquad web site, you grant Techsquad an irrevocable and
unrestricted license to use, modify, reproduce, transmit, display, and
distribute such materials, information, suggestions, ideas or comments for any
purpose whatsoever to the extent permitted by law.
1.2 Downloading of content from website
You may not download Content displayed on the Techsquad web site
for commercial or noncommercial use, You may provide links to the content of
the Techsquad website with a summary not exceeding 100 words.
1.3 Third-party links and content
The Techsquad web site contains links to other sites operated by
third parties, including but not limited to third-party sites that display the Techsquad
trademarks. These links are available for your convenience and are intended
only to enable access to these third-party sites and for no other purpose.
Techsquad does not warrant or make any representation about the
substance, quality, functionality, accuracy, fitness for a particular purpose,
merchantability, or any other representation about any third-party site or its
Content. A link to a third-party site on the Techsquad web site does not
constitute sponsorship, endorsement, approval, or responsibility. Techsquad
makes no representation or warranty as to any products or services offered on
any third-party site.
Conditions of use and privacy policies for third-party sites may
differ substantially from the legal notices that apply to your use of the Techsquad
web site. Please review the conditions of use for all third-party sites for
more information about the terms and conditions that apply to them.
1.4 Security of website
The Techsquad website may only be used for lawful purposes.
Activities including-but not limited to-tampering with the site,
misrepresenting the identity of a user, using buying agents, or conducting
fraudulent activities on the site are prohibited.
Users are prohibited from violating or attempting to violate Techsquad
web site security, including, without limitation, (a) accessing data not
intended for such user; (b) using the web site for unintended purposes or
trying to change the site’s behavior; (c) attempting to probe, scan, or test
system or network vulnerability or breach security or authentication measures
without proper authorization; (d) attempting to interfere with service to any
user, host, or network, including, without limitation, submitting a virus to
the site, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”;
(f) forging any TCP/IP packet header or any part of the header information in
any e-mail or newsgroup posting; or (g) forging communications on behalf of the
web site (i.e., impersonating the Techsquad web site) or to the web site (i.e.,
impersonating a legitimate user). Sending unsolicited and unauthorized eMail on
behalf of Techsquad, including promotions and/or advertising of products or
services, is expressly prohibited. System or network security violations may
result in civil or criminal liability.
You agree not to use any device, software, routine, or data to
interfere or attempt to interfere with the proper working of the Techsquad web
site or any activity being conducted on this site. You agree, further, not to
use or attempt to use any engine, software, tool, agent, data or other device
or mechanism (including without limitation browsers, spiders, robots, avatars,
or intelligent agents) to navigate or search the Techsquad web site other than
the search engine and search agents provided by Techsquad or generally publicly
available browsers.
1.5 Incident Services
Techsquad offers incident based services, which entitles you to
access our technical support agents 24/7 for the number of incidents specified
in the contract. An incident is calculated as an occurrence of defect that is
reported by you. On your purchase of service you are entitled to support for
any number of devices for which support has been purchased, with each device
you are entitled to support for two peripherals. Peripherals include printer, fax
machine, digital camera, smart phones, wireless router, network switch, and
gaming console. Unless otherwise communicated to you no additional peripherals
would be supported in your contract. In this duration you are free to call our
technicians any number of time for technical issues with your computers /
peripherals included in the plan.
1.6 Mode of Support
Support for your technical issues would be provided through
online computer sessions conducted by our technical support associates. They will
seek your consent for establishing the connection and taking control of your
machines. You agree that the computer session may be monitored or recorded during
the session. Techsquad is not responsible for any data loss during the session
which may arise due to malfunctioning of your computer, peripherals or the
network. In case your computer is not able to connect to internet or our
support center we would be providing you with instructions on fixing your
computer orally. You agree that you would follow the instructions provided by
our technical support associates and work with the associate till he is able to
establish a network connectivity. At no time we would provide a in house visit
to rectify or repair your computer.
1.7 Software Covered
Only popular software that are used by a user in daily work is
covered under the technical support service, this includes specific Windows
Operating Systems manufactured by Microsoft such as Microsoft Windows 7,
Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 2000, various
versions of Microsoft Office such as 2010, 2007, 2003, XP, 2000, Microsoft
Word, Microsoft Outlook, Microsoft Excel, Microsoft Power Point is covered.
Some e-mail clients including Microsoft Outlook Express, Microsoft Live Mail,
Eudora, Thunderbird are covered under this agreement. Some Anti-Virus programs
such as McAfee, Norton Anti-Virus, Kapersky and AVG are covered. Web browsing
Internet Explorer, Mozilla and Chrome are covered under the agreement. All
other software is covered under best effort basis unless confirmed to you
separately. We provide no warranties for any software and same shall be covered
by their respective manufacturers and you agree to comply with their EULA.
1.8 Hardware and Peripherals
You agree that no hardware issues with your computer, device or
peripherals is covered under this agreement. If any hardware issue is reported
it would be your responsibility to get the same rectified at your expense. Techsquad
does not provide any express or other warranties for any hardware issues in
your computer or peripherals.
1.9 Virus & Data Loss
You agree to indemnify Techsquad for any data loss arising due
to presence of virus or malware in your computer. Techsquad technical associate
would make all efforts to remove virus, malware, Trojans, adware and other
malafide applications from your computer. However the data loss, theft caused
by such software is outside the purview of this agreement and Techsquad would
not be responsible for any such occurrences. In case your machine has been
corrupted because of malfunctioning of operating system, software applications
and or any other reason and needs to be formatted, you agree to indemnify Techsquad
against any data loss that may occur in their period. Taking data backup of the
machine would be your sole responsibility. Techsquad would not be responsible
for any data loss that may occur during such an operation.
1.10 Resolution Time
You agree that the incident service that you purcahse promise to
solve your technical issues at th time you report it to us. However some of the
issues maybe because of manufacturing defects in your hardware and or software
and or your network service provider which prevents speedy resolution of your
problem. This may cause delays in resolutions and permanent solution may not be
possible for a very long period. Techsquad would make every effort to contact
respective manufacturer to seek resolution to pending issues, however the time
frame for resolution of these issues is not defined. Techsquad cannot be held
responsible if your technical issue is deemed to occur due to manufacturing
defects in your hardware and or software or network service provider.
1.11 Notices from Techsquad.
Techsquad may provide you notice under this Agreement either by
written document, email, voice mail or by publishing the information on the Techsquad
website.
2. Money Back Guarantee and Refund Policy.
2.1 30 days Money Back Guarantee:
You are entitled to receive 100% of your money back in case we
are unable to solve even one your computer / peripherals related issues to your
satisfaction, or not solved within the time frame promised to you. You must
apply for this refund within 30 days of purchase of your plan. In order to
avail the Money Back Guarantee, you are required to send a mail to service@techsquad.com.co
stating your name, details of the plan and the reason for seeking a refund. We
would revert to you within 3 working days on details of your refund.
2.2 Refund
You will receive refund or partial refund or any credits for any
charges already billed to your account if you are not satisfied with our
service. There would be no refunds in case of incident based support if
at least one of your issues has been successfully resolved. In case you have
used our service and still file a chargeback, your account would become
ineligible to receive a refund from us.
2.3 Chargeback
In case you have used our service and still file a chargeback,
your account would become ineligible to receive a refund from us.
In case you have file a chargeback without asking us for a
refund, your account would become ineligible to receive a refund from us.
3. SERVICE USE RESTRICTIONS.
3.1 Compliance with Laws.
You agree that you shall only use the Services in a manner that
complies with all applicable laws in the jurisdictions in which you use the
Services, including, but not limited to, applicable restrictions concerning
copyright and other intellectual property rights and restrictions. Techsquad
may provide you with guidelines regarding compliance with applicable
regulation(s); however, you are solely responsible for ensuring that your use
of the Services is in compliance with such regulations. You may only use the
Services for your own use.
3.2 Fair Use.
You agree that you will NOT use the Services in ways that
violate laws, infringe the rights of others, or interfere with the users,
services, or equipment of the Services. You agree and represent that you are
purchasing the Services and/or the equipment for your own internal use only,
and shall not resell, transfer or make a charge for the Services or the
equipment without the advance express written permission of Techsquad. You
agree that you shall use the service for only the number of devices earmarked
for service under this agreement.
4. PERSONAL INFORMATION AND PRIVACY.
Techsquad utilizes the public Internet and third party software
and services to provide voice and data services. Accordingly, Techsquad cannot
guarantee the security of your voice and data communications. Techsquad is
committed to respecting your privacy. If you choose to provide personal
information, it will only be used in the context of your relationship with Techsquad.
Techsquad will not sell, rent, or lease your personal information to others.
Unless required by law, subpoena, court order, warrant or other valid
government request, Techsquad will only share the personal information you
provide with other Techsquad entities and/or business partners that are acting
on Techsquad’s behalf to perform the activities described herein and in
accordance with the Techsquad Privacy Policy. Upon the appropriate request of a
government agency, law enforcement agency, court or as otherwise required by
law, Techsquad may disclose personally identifiable information.
5. E-MAIL NOTIFICATION.
To let you know what new Services are available from time to
time, Techsquad may send you and your employees emails describing the latest
Services, how to access the Services and changes to the Services. You agree
that as a Service user, Techsquad may send you such emails to the addresses you
provide. Because these emails are necessary for you to receive the Services,
you will receive these emails even if you have opted out of receiving other
email from Techsquad. If you do not want to receive these emails, you may
cancel the Service at any time as provided in this Agreement.
6. DISCLAIMER OF WARRANTY & LIMITATION OF LIABILITY
THE SERVICES ARE PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Techsquad FURTHER DISCLAIMS ALL
WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPPC OptimizationE, AND NONINFRINGEMENT. YOU
ASSUME THE ENTIRE RISK ARISING OUT OF THE USE OF THE SERVICES. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Techsquad OR ITS
SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT,
SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LPC OptimizationS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE,
LPC OptimizationS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LPC OptimizationS) ARISING OUT OF THIS
AGREEMENT OR THE USE OF OR INABILITY TO USE THE SERVICES EVEN IF Techsquad HAS
BEEN ADVISED OF THE PPC OptimizationSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY
FOR ANY DISPUTE WITH Techsquad RELATED TO THIS AGREEMENT OR THE
SERVICES/CONTENT SHALL BE CANCELLATION OF THE SERVICES. IN THE EVENT A COURT
AWARDS DIRECT DAMAGES DESPITE THE FOREGOING, SUCH DAMAGES SHALL NOT EXCEED THE
LESSER OF $250.00 OR THE AMOUNT YOU PAID TO Techsquad. BECAUSE SOME
STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Techsquad DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY CONTENT PROVIDED BY OR
THROUGH Techsquad.
7. INDEMNIFICATION.
You agree to hold harmless, indemnify and defend Techsquad, its
officers, directors and employees, from and against any losses, damages, fines
and expenses (including attorneys’ fees and costs) arising out of or relating
to any claim that you have violated any term of this Agreement, including,
without limitation.
8. NO ASSIGNMENT.
This Agreement is personal to you (or the company which you
represent), and may not be assigned without Techsquad`s express written consent.
If you are agreeing on behalf of a company, you represent that you are
authorized to bind the company under this Agreement.
9. OTHER IMPORTANT PROVISIONS.
9.1 Dispute Resolution.
Purpose: If you have a Dispute (as defined below) with Techsquad
that cannot be resolved through an informal dispute resolution with Techsquad,
you or Techsquad may elect to arbitrate that Dispute in accordance with the
terms of this Dispute Resolution provision rather than litigate the Dispute in
court. Arbitration means you will have a fair hearing before a neutral
arbitrator instead of in a court by a judge or jury.
Definitions: The term “Dispute” means any dispute, claim, or
controversy between you and Techsquad regarding any aspect of your relationship
with Techsquad, whether based in contract, statute, regulation, ordinance, tort
(including, but not limited to, fraud, misrepresentation, fraudulent
inducement, negligence, or any other intentional tort), or any other legal or
equitable theory, and includes the validity, enforceability or scope of this
Dispute Resolution provision (with the exception of the enforceability of the
class action waiver clause provided in this paragraph). “Dispute” is to be
given the broadest possible meaning that will be enforced. As used in this
Dispute Resolution provision, “Techsquad ” means Techsquad Inc., and its
parents, subsidiaries and affiliated companies and each of their respective
officers, directors, employees and agents.
If there is a conflict between this Dispute Resolution provision
and the rules of the arbitration organization chosen, this Dispute Resolution
provision shall govern. If the arbitration organization that you select will
not enforce this Dispute Resolution provision as written, it cannot serve as
the arbitration organization to resolve your dispute with Techsquad. If this
situation arises, the parties shall agree on a substitute arbitration
organization. If the parties are unable to agree, the parties shall mutually petition
a court of appropriate jurisdiction to appoint an arbitration organization that
will enforce this Dispute Resolution provision as written. If there is a
conflict between this Dispute Resolution provision and the rest of this
Agreement, this Dispute Resolution provision shall govern.
A single arbitrator will resolve the Dispute. You should know
that participating in arbitration may result in limited discovery depending on
the rules of the arbitration organization that is chosen to resolve the Dispute.
The arbitrator will honor claims of privilege recognized by law and will take
reasonable steps to protect customer account information and other confidential
or proprietary information.
The arbitrator will make any award in writing but need not
provide a statement of reasons unless requested by a party. An award rendered
by the arbitrator may be entered in any court having jurisdiction over the
parties for purposes of enforcement.
Restrictions: YOU MUST CONTACT US WITHIN THREE (3) MONTHS OF THE
DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU
WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE.
ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED. THERE
SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON
A CLASS ACTION OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A
PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A
PRIVATE ATTORNEY GENERAL), OR OTHER PERSONS SIMILARLY SITUATED UNLESS THE
STATUTE UNDER WHICH YOU ARE SUING PROVIDES OTHERWISE.
ALL PARTIES WAIVE ANY CLAIM TO INDIRECT, CONSEQUENTIAL,
PUNITIVE, EXEMPLARY, OR MULTIPLIED DAMAGES ARISING FROM OR OUT OF ANY DISPUTE
WITH Techsquad UNLESS THE STATUTE UNDER WHICH THEY ARE SUING PROVIDES
OTHERWISE.
Payment of Arbitration Fees and Costs. THE PARTY INITIATING THE
ARBITRATION WILL ADVANCE ALL ARBITRATION FILING FEES AND ARBITRATOR’S CPC OptimizationTS AND
EXPENSES. EACH PARTY IS RESPONSIBLE FOR ALL ADDITIONAL CPC OptimizationTS SUCH PARTY INCURS
IN THE ARBITRATION, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS’ OR EXPERT
WITNESSES. IF THE ARBITRATION PROCEEDING IS DECIDED IN FAVOR OF THE PARTY
INITIATING THE ARBITRATION, THE OTHER PARTY SHALL REIMBURSE THE FEES AND CPC OptimizationTS
ADVANCED ONLY UP TO THE EXTENT AWARDABLE IN A JUDICIAL PROCEEDING. IF THE
ARBITRATION PROCEEDING IS NOT DETERMINED IN FAVOR OF THE PARTY INITIATING THE
ARBITRATION, THE OTHER PARTY SHALL NOT BE REQUIRED TO REIMBURSE THE OTHER FOR
ANY OF THE FEES AND CPC OptimizationTS ADVANCED BY Techsquad. IF A PARTY ELECTS TO APPEAL AN
AWARD TO A THREE-ARBITRATOR PANEL, THE PREVAILING PARTY IN THE APPEAL SHALL BE
ENTITLED TO RECOVER ALL REASONABLE ATTORNEYS’ FEES AND CPC OptimizationTS INCURRED IN THAT
APPEAL.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS ARBITRATION
PROVISION, Techsquad WILL PAY ALL FEES AND CPC OptimizationTS THAT IT IS REQUIRED BY LAW TO
PAY.
Severability: If any clause within this Dispute Resolution
provision (other than the class action waiver clause identified above) is found
to be illegal or unenforceable, that clause will be severed from this Dispute
Resolution provision, and the remainder of this Dispute Resolution provision
will be given full force and effect. If the class action waiver clause is found
to be illegal or unenforceable, the entire Dispute Resolution provision will be
unenforceable, and the dispute will be decided by a court.
In the event this entire Dispute Resolution provision is
determined to be illegal or unenforceable for any reason, or if a claim is
brought in a Dispute that is found by a court to be excluded from the scope of
this Dispute Resolution provision, you and Techsquad have each agreed to waive,
to the fullest extent allowed by law, any trial by jury.
Exclusions from Arbitration: YOU AND Techsquad AGREE THAT THE
FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY
OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; AND (2) ANY DISPUTE RELATED TO OR
ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF A
SERVICE.
9.2 Complete Agreement.
This Agreement shall constitute the complete and exclusive
agreement between us, notwithstanding any variance with any purchase order or
other written instrument submitted by you, whether formally rejected by Techsquad
or not. The acceptance of any purchase order is expressly made conditional on
your consent to the terms set forth herein and any additional terms in your
purchase order or similar document shall be null and void. The terms and
conditions contained in this Agreement may not be modified by you except in a
writing duly signed by you and an authorized representative of Techsquad. If
any provision of this Agreement is held to be unenforceable for any reason,
such provision shall be reformed only to the extent necessary to make it
enforceable, and such decision shall not affect the enforceability of such
provision under other circumstances, or of the remaining provisions hereof
under all circumstances. This Agreement will not be governed by the United
Nations Convention of Contracts for the International Sale of Goods, the
application of which is hereby expressly excluded. Techsquad is not liable for
editorial, pictorial, or typographical errors in this communication.
9.3 Equipment.
You may be required to purchase telecom equipment in order to
utilize the Services. Procuring and maintaining that equipment is your sole
responsibility. Techsquad may, at your request, facilitate the provision of
equipment from a third party supplier or resell certain equipment. While we
suggest and resell some equipment brands and facilitate your purchase of some
equipment as an accommodation, the original equipment manufacturer and not Techsquad
shall be responsible for any equipment defects, if applicable. Techsquad will
pass through all original equipment manufacturer warranties for the equipment
to you. Techsquad shall have no liability to you of any nature regarding such
equipment. Please check the equipment provider’s website for warranty, return
rules and other terms and conditions applicable to such third party equipment
supplier. Equipment may not be returned to Techsquad for any reason. ALL
EQUIPMENT SALES ARE FINAL. Equipment may be returned to the manufacturer solely
in the event of a defect which arises within the applicable warranty period,
provided you comply with the terms of this Section and the manufacturer’s
Return Materials Authorization (“RMA”) policy. Prior to returning the
equipment, you must contact Techsquad so that Techsquad may determine whether a
defect exists and to receive an RMA number, which is required along with the return.
You must ship the equipment to the manufacturer at the address provided by Techsquad
in accordance with all RMA procedures. You have 10 days after receipt of an RMA
to ship the equipment back to the manufacturer at the address we provide. You
must pay all shipping fees. Once the manufacturer has received the equipment,
the original equipment manufacturer will deal with the equipment under its
applicable warranty policy.
10 SERVICE OUTAGE.
10.1 Power Failure or Disruption.
You acknowledge and understand that the does not function in the
event of a power failure or disruption. Should there be an interruption in the
power supply, the Service and will not function until power is restored.
10.2 Broadband Service / ISP Outage or Termination / Suspension
or Termination by Techsquad.
You acknowledge and understand that service outages or
suspension or termination of service by your broadband provider and/or ISP or
by Techsquad will prevent ALL Service.
10.3 Other Service Outages.
You acknowledge and understand that if there is a service outage
for ANY reason, such outage will prevent ALL Service, including 911 dialing.
Such outages may occur for a variety of reasons, including, but not limited to
those reasons described elsewhere in this Agreement.
10.4 Force Majeure.
Techsquad is not responsible or liable to you for its failure to
perform any of its obligations contributed to by causes or circumstances beyond
its reasonable control including, without limitation, Internet outages,
communications and cable outages, failure of third party services or products
that interface or interact with the Services, labor strikes, lockouts, supply
shortages, earthquake, fire, flood, war, act of God, criminal acts (e.g.
computer hacking that circumvents reasonable security measures), bankruptcy of
merchants or licensees, or any acts of governmental bodies or authorities.
11. CONSENT TO USE OF ELECTRONIC SIGNATURES AND RECORDS
As a convenience and courtesy to you, Techsquad provides access
to its Services online which may require you to enter into agreements or
receive notices electronically. Accordingly, you acknowledge and agree that by
clicking “I Agree” or “I Accept” anywhere on a Techsquad website:
11.1. You agree to conduct electronically the particular
transaction into which you thereby enter including, without limitation,
entering into this Agreement;
11.2. You have read and understand the electronic copy of
electronic contracts, notices and records, including, without limitation, this
Agreement, and any policies and any amendments hereto or thereto;
11.3. You agree to, and intend to be bound by, the terms of the
particular transaction into which you thereby enter;
11.4. You are capable of printing or storing a copy of
electronic records of transactions into which you enter including, without
limitation, this Agreement and any amendments hereto; and,
11.5. You agree to receive electronically information about the
Services and other electronic records into which you thereby enter including,
without limitation, this Agreement.
Money Back Guarantee and Refund Policy
1.1 30 days Money Back Guarantee:
You are entitled to receive 100% of your money back in case we
are unable to solve even one your computer / peripherals related issues to your
satisfaction, or not solved within the time frame promised to you. You must
apply for this refund within 30 days of purchase of your plan. In order to
avail the Money Back Guarantee, you are required to send a mail to service@techsquad.com.co
stating your name, details of the plan and the reason for seeking a refund. We
would revert to you within 3 working days on details of your refund.
1.2 Refund
You will receive refund or partial refund or any credits for any
charges already billed to your account if you are not satisfied with our
service. There would be no refunds in case of incident based support if
at least one of your issues has been successfully resolved. In case you have used
our service and still file a chargeback, your account would become ineligible
to receive a refund from us.
1.3 Chargeback
In case you have used our service and still file a chargeback,
your account would become ineligible to receive a refund from us.
In case you have file a chargeback without asking us for a
refund, your account would become ineligible to receive a refund from us.
